1. Who we are
[Cleveri Ltd] ("Cleveri", "we") provides Elastic Engineering Capacity for software teams. This policy explains how we collect and use personal data when you visit our website, contact us or use Cleveri.
For website, sales and account data, Cleveri is the controller. Registered office: [address]. Contact: privacy@cleveri.ai.
2. Controller and processor roles
When your organisation uses Cleveri, the source code, work items and other content it connects ("Customer Content") may contain personal data, such as names in commit history. For Customer Content, your organisation is the controller and Cleveri acts as its processor, under our Data Processing Addendum. Questions about that data should go to your organisation first.
For Cleveri Private, Customer Content is processed in your own infrastructure and does not need to reach Cleveri. [Confirm support and telemetry data flows]
3. What we collect
- Account data: name, work email, company, role and login details.
- Billing data: billing contact and address, plan and payment records. Card details are handled by our payment provider.
- Usage and technical data: Jobs, Lanes, feature use, AI usage and execution time, device and log data, and IP address.
- Communications: messages you send us, including through our contact form, and support requests.
- Website data: pages visited and cookie data, as described in section 9.
4. How we use it
| Purpose | Data | Lawful basis |
|---|---|---|
| Provide and secure your account and the Service | Account, usage and technical data | Contract; legitimate interests |
| Billing and payments | Account and billing data | Contract; legal obligation |
| Support and service messages | Contact details, support content | Contract; legitimate interests |
| Improve and measure the Service | Usage and technical data, in aggregated or de-identified form where possible | Legitimate interests |
| Respond to enquiries and sales follow-up | Name, work email, company, message | Legitimate interests; consent where required |
| Marketing emails | Work email | Consent or legitimate interests; you can opt out at any time |
5. AI models and Customer Content
To run Engineering Jobs, Cleveri sends relevant Customer Content to the AI models your organisation configures: your own keys or gateway, or Cleveri-provided models. Those providers process it under their own terms and, where Cleveri provides the model, under our agreement with them.
We do not use Customer Content to train AI models, and we choose Cleveri-provided model services that do not train on it. [Confirm]
6. Who we share it with
- Service providers who host, operate and support the Service (our subprocessors), listed at [subprocessor list link].
- AI model providers, as described in section 5.
- Payment, email and analytics providers.
- Professional advisers, and authorities where the law requires it.
- A buyer or successor in a merger or acquisition, under equivalent protection.
We do not sell personal data.
7. International transfers
Some providers process data outside the UK and European Economic Area. Where they do, we use recognised safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses.
8. How long we keep it
We keep account and billing data while your account is active and for as long as needed afterwards for legal and accounting purposes. Customer Content is deleted within [30] days of account closure, unless your agreement says otherwise. Contact form enquiries are kept for up to [24 months].
9. Cookies
Our website uses essential cookies to work, and with your consent, analytics cookies to understand how it is used. You can change your choices at any time in [cookie settings].
10. Security
We use technical and organisational measures designed to protect personal data, including access controls, encryption in transit and separation between customer environments. [Confirm measures]
11. Your rights
Depending on where you live, you may have the right to access, correct, delete or restrict use of your personal data, to object to processing, to data portability, and to withdraw consent. Contact privacy@cleveri.ai to exercise them.
If you are in the UK, you can complain to the Information Commissioner's Office (ico.org.uk). In the EU, you can complain to your local data protection authority.
12. Children
Cleveri is a business service and is not intended for anyone under 18.
13. Changes to this policy
We will post updates here and change the "last updated" date. Where changes are significant, we will tell account holders by email.
14. Contact
Privacy questions or requests: privacy@cleveri.ai. Postal address: [address].